Terms and Conditions
Sales- New Product Orders
CONTACT USExcalibur Engineering, Inc.
9201 Irvine Boulevard
Irvine, CA 92618
Toll Free 877-922-5427
Hours: 6:30am PST to 5pm PST
For orders placed by phone, fax or online: All express orders, overnight, second day, and three day delivery must be placed by 1:00pm Pacific Standard time for same day attempts to ship.
Tracking information is provided electronically by email upon shipping, or contact our sales department by email with your order number in the subject line.
Upon receipt of your order, please inspect its contents carefully. Notify us within two (2) business days of delivery regarding any damage or missing items. It is your responsibility to contact the carrier for any claims of damage, and for refund/ replacement. Keep all packaging during claim process, and where possible document the problem with images, and in writing.
When unpacking your shipment, carefully open the shipping container. Take care to not damage the manufacturers packaging, and inspect all merchandise. Do not fill out any warranty cards until you have completely inspected all merchandise. Items will not be accepted for return with completed warranty cards, damaged or missing materials, or packaging that has been written on or is damaged.
Items must be returned in new condition, and in its original undamaged packaging, and with all paperwork including manuals, instructions, accessories, etc. to ensure full credit. Read all instruction manuals before testing your equipment. Shipping costs are non refundable.
OUT OF STOCK
If an item selected is temporarily out of stock, it will be placed on back order. Items back ordered will be shipped as soon as they are available. Items will not be charged until they are ready to ship. If you wish to cancel an item on back order, please contact us for assistance. Specially ordered items are considered non cancellable, non returnable. We may make deliveries in installments, as necessary.
We make every attempt to ship your order the day it is received. Excalibur Engineering, Inc ships Monday through Friday. Please contact us if your order is time sensitive, and we will make all reasonable efforts to accommodate your request. Delivery dates are approximate, and may not be cancelled after being sent to the shipment carrier. Our preferred carrier is FedEx. All orders for prepay and add shipping will be shipped via Fed Ex. Please contact us in advance if you would like to use another carrier. Shipping charges are approximated, and may vary. Please contact us for an exact shipping amount. All shipments by Excalibur Engineering, Inc. are FOB shipping originating at Excalibur Engineering Inc. facility in Irvine, CA.
All returns or exchanges must be processed in accordance with the terms and conditions below. All items for return, must have an Return Merchandise Authorization (RMA) number. Please submit your RMA request online, or send an email to email@example.com and a representative will review your request during normal business hours and respond within 48 hours. Items for return may be subject to a restocking charge. If an item is returned without an RMA number or returned incorrectly, we reserve the right to refuse the shipment or charge a restocking fee of 15% of the original sale price. Items approved for return, may be returned or exchanged within seven (7) days of RMA receipt. Contact us within two (2) days of merchandise receipt to request an RMA or make a claim of damage. Return items must be shipped by a traceable shipping method. Please provide the tracking information for recording purposes. The full cost of the merchandise and shipping charges will be refunded in total if the shipment is found to be the result of our error, or is defective product. If the return is not a result of our error or defective product and you obtain a RMA and return the item unopened/like new within the designated period, we will refund the full cost of the merchandise minus the original shipping charge, and actual return shipping fees.
We inspect all returned items when they arrive at our processing facility. Items must be returned in the original packaging and in the same condition as sold, and must include all product literature/instructions and blank warranty cards. Please do not write or place any stickers or labels on the original manufacturer’s packaging. If you return an item that has been opened or shows signs of wear or damage, we will issue a partial refund minus original shipping charge, restocking charge and return shipping fees. If credit is issued towards future purchases, the credit must be used within 90 days of the date that credit was issued.
Over-sized and Heavy Items. Items that are over-sized and heavy products are defined as items either exceeding two feet by three feet or weighing in excess of fifty (50) pounds and will be subject to a twenty five to fifty percent (25% to 50%) restocking fee based upon the actual size and weight. You must contact us in advance of returning the item and we will advise you of the restocking fee. Additionally, you will be responsible to pay the original shipping fee, and return shipping fee if we receive an over-sized item return for any of the following reasons: 1) you refuse a delivery without inspection; 2) you miss a delivery appointment or; 3) you return a non-defective or undamaged product. By purchasing an over-sized product, you authorize Excalibur Engineering or its carriers to assess additional fees to your credit card as necessary. Your refund amount will have the original and return shipping costs subtracted or those charges will be placed on your credit card after we receive the return product back at our warehouse.
Non-Cancelable / Non-Returnable Products. The following items are non-cancelable/non-returnable: 1) Special order items, defined as products outside the realm of our normal existing stock and/or items that include factory installed options; 2) any item that requires HAZMAT shipping; 3) Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD’s and/or other consumable items.
RMA RETURN/ EXCHANGE
A copy of the RMA form must accompany your return, and your RMA number and original order number must be included on the outside of your return package. Please do not write on the manufacturer’s packaging. When returning a product, you must prepay shipping and insure your item for its full value as we cannot be responsible for lost or damaged merchandise. If we receive the product damaged or it is lost in transit, you are responsible for filing any claims directly with your shipping company.
Please submit your RMA request, and a technical representative will review your request to confirm item is defective. Upon confirmation, an RMA will be issued with specific return instructions, as some defective products may require return directly to the manufacturer or a specific statement of the defect. If your product arrives damaged in shipment, you should note that with the shipper immediately and contact us within 24-48 business hours of arrival of goods.
All prices on our site are in US dollars. If you are a non-US customer, your credit card company will normally convert your order total to the US dollar equivalent in your local currency. We do not have control over the exchange rate, but you can get an idea of what it might be by checking this site http://www.xe.com/.
International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Please be aware that many manufacturer's warranties do not provide coverage outside the US, and some products may not be exported under any circumstances due to manufacturers' restrictions or United States federal regulations. Excalibur Engineering makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the US.
Minimum export is U.S. $500.00, F.O.B. shipping point. Canada, U.S. Possessions, Embassies and U.S. Government Installations are NOT subject to the minimum order requirement.
Payment Terms of export orders are accepted on the basis of payment in advance of shipment by certified check, bank draft, wire transfer, or Credit Card. For International non-USA/non-Canadian credit card orders, please contact us by phone at 1+877-922-5427 or by email at firstname.lastname@example.org. For International credit card orders, we may need written proof of billing information and a copy of the front and back of your applicable credit card. We cannot process International credit card orders without receiving certain necessary information, which we will tell you when you contact us. We will also inform you of the method by which you can send this information to us. Do not send payment information containing credit card numbers or financial account information via unencrypted email or fax. Sending sensitive payment information through unencrypted email may not be secure, and we will not be responsible for any losses associated. On International orders, we will only ship to the address to which the credit card account is billed. Please reference your order number on your fax or email. Contact us for wire transfers, and notify us by email when the wire transfer is complete, in order for us to process your order in a timely manner.
Standard export quotation pricing is F.O.B. shipping point, at which point legal title and responsibility for goods is transferred to the buyer. C&F, C.I.F. and F.A.S. quotation will be offered upon request. Charges for insurance and shipping will be added to the invoice unless other arrangements were made. A handling charge will apply for special consular certification, export documentation or special packaging for sea freight. Buyer is responsible for tariffs or import duties. We will not accept back or refund packages on the grounds that you were not aware of these fees. Any taxes or shipping fees that go unpaid will automatically be charged to your account.
Export Compliance. By proceeding with a transaction to purchase any items, the Buyer certifies that it will comply with all requirements imposed by all applicable United States and international laws, regulations and administrative policies.
Explanation. United States law prohibits the sale, transfer, or export of items to Embargoed Countries and entities on the Department of State's List of Debarred Parties, the Department of Commerce's Denied Persons List, and the Department of the Treasury's Specially Designated Nationals and Blocked Persons List. It is the Buyer's responsibility to be aware of the Lists of Embargoed Countries, Debarred Parties, Denied Persons, and Specially Designated Nationals and Blocked Persons.
International Shipments Using USPS. Please be advised should you chose to use USPS, you do so at your own risk. You will need to abide by the guidelines and regulations put forth by USPS in filing a claim. Please be advised these claims may take several months before a resolution is reached. We cannot issue any type of refund until the USPS settles the claim. Once the claim is settled a credit will be issued minus any deductible imposed by the Post Office. Note USPS will not ensure packages shipped to many countries.